New York home-care and hospice complaint route

NYSDOH provides a Home Health Hotline and complaint route for concerns about certified home health agencies, licensed home care services agencies, and hospices.

New York · Active · Implementation Jul 4, 2026

What it is

What changed: NYS Health Profiles and NYSDOH consumer materials direct complaints, questions, or concerns about certified home health agencies, licensed home care services agencies, and hospices to the Home Health Hotline and related complaint channels.
Why it matters: Home-care quality problems often happen outside facility settings. This row gives families the official NY complaint-route anchor while avoiding any promise that a complaint will be assigned, investigated, or resolved in a particular way.
Who it touches: Family caregivers, People receiving carehome-care clients, family caregivers, older adults, disabled people, hospice patients
What it does: Requires something of providers, companies or agencies

Sources

Last reviewed Jul 4, 2026. This is information, not legal advice; check the source for the current text.