New Jersey health-facility complaint and quality guidance
New Jersey DOH explains how patients, residents, facility staff, caregivers, and the public can file complaints about licensed healthcare facilities, including nursing homes, assisted living, home health agencies, adult medical day care, and hospitals.
New Jersey · Effective · Implementation May 16, 2025
What it is
- What changed
- NJDOH's health-facilities pages identify the 24-hour complaint hotline, online complaint submission, complaint categories such as abuse, neglect, exploitation, facility emergencies, and the agency's quality-of-care regulation, survey, complaint-investigation, and non-compliance penalty role.
- Why it matters
- When facility quality concerns become caregiver work, families need a state complaint route that is separate from a facility's own customer-service channel and linked to licensed-facility oversight.
- Who it touches
- Family caregivers, Care providers and plans, People receiving carehealthcare facility patients, long-term care residents, family caregivers, healthcare facility employees, licensed healthcare facilities
- What it does
- Plans, studies, registries or guidance
Sources
Last reviewed Jul 4, 2026. This is information, not legal advice; check the source for the current text.